Refund and Returns Policy
Refunds and Returns Policy
Last updated: September 9, 2026
Most Campus Crusade for Cthulhu products are made to order specifically for you. Because of this, we do not accept general returns or exchanges for buyer's remorse, incorrect size, or incorrect color.
If your order arrives damaged, defective, misprinted, incorrect, or is lost in transit, we will make it right under the terms below.
1. Damaged, Defective, Misprinted, or Incorrect Items
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of receiving it.
Please include:
- Your order number.
- A brief description of the problem.
- Clear photographs showing the issue.
If the claim is approved, we will provide a replacement or refund at no additional cost.
You normally do not need to return a damaged, defective, or misprinted item. Please do not send anything back unless we specifically instruct you to do so.
2. Lost Packages
If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date.
If the shipment is confirmed lost, we may replace the order or issue a refund.
If tracking shows that a package was delivered but you cannot locate it, first check the delivery address, surrounding property, household members or neighbors, and contact the shipping carrier. Packages marked as delivered by the carrier are not automatically eligible for replacement or refund.
3. Wrong Size, Wrong Color, or Change of Mind
Because our products are made to order, we do not offer refunds, returns, or exchanges because:
- You ordered the wrong size.
- You ordered the wrong color or product variation.
- You changed your mind.
- You no longer want the product.
Please review product descriptions and size guides carefully before ordering.
If an item is mislabeled or you receive a size or color different from the one you actually ordered, that is considered a fulfillment error and is covered under Section 1.
4. Incorrect or Incomplete Shipping Addresses
You are responsible for providing a complete and accurate shipping address.
If a package is returned because the address supplied with the order was incorrect or incomplete, it may be reshipped after the correct address is confirmed. Additional shipping charges will apply.
If an order has already shipped, we cannot guarantee that its delivery address can be changed or redirected.
5. Unclaimed and Returned Shipments
If a shipment is returned because it was unclaimed, refused, or could not be delivered, additional shipping charges may apply to send it again.
Returned packages handled by our fulfillment provider are generally held for up to 30 days. After that period, unclaimed products may be donated and can no longer be reshipped.
Do not mail a product to Campus Crusade for Cthulhu or to a fulfillment facility without contacting us first. Return instructions vary depending on where an order was produced.
6. Order Changes and Cancellations
Because orders enter production quickly, changes and cancellations are not guaranteed.
If you need to change or cancel an order, contact us as soon as possible. Once fulfillment has begun, an order may no longer be eligible for cancellation or refund.
7. Refunds
Approved refunds will be issued through the original order payment method whenever possible. Processing times after a refund is issued depend on your bank or payment provider.
Shipping charges are generally not refundable unless the refund results from a fulfillment or shipping error covered by this policy.
8. Customers in Brazil
Customers receiving orders in Brazil may have the right to cancel a purchase within 7 calendar days of receiving the product. Contact us within that period if you wish to exercise this right.
We may request photographs of the product and additional information necessary to process the request.
9. Consumer Rights
Nothing in this policy limits rights that cannot be waived under applicable consumer protection law. If the law where you live provides additional mandatory rights regarding defective products, cancellations, refunds, or returns, those rights continue to apply.
10. How to Report a Problem
For order problems, refunds, replacements, or shipping issues, contact:
sales@campuscrusadeforcthulhu.org
Please include your order number and any relevant photographs so we can resolve the problem as quickly as possible.
11. Changes to This Policy
We may update this policy from time to time. The version posted on this page applies to purchases made after its stated effective date, except where applicable law requires otherwise.